1. Eligibility for Refunds

We strive to provide the best service to our customers. Refunds may be granted under the following circumstances:

• If the order received is damaged.
• If the user feels the service is unsatisfactory within the first 3 days.
• If the food delivered is not from the menu displayed.
• If we are no longer servicing the specified pick-up point or delivery area.

2. Refund Timeframe

Refund requests must be submitted within 24 hours of the delivery.

3. Refund Process

To request a refund, please contact us via phone or email with your refund request and reason for the request:

• Phone: +353 1 575 7424
• Email: info@indiandabbawala.com

4. Refund Method

Refunds will be issued to the original payment method or bank details provided by the customer.

5. Documentation Required

To process your refund request efficiently, we appreciate any supporting evidence such as photos or receipts.

6. Return Shipping

Indian Dabbawala will cover the cost of return shipping if applicable.

7. Processing Time

• Approval: Refund requests will be reviewed and approved within 3-5 business days.
• Processing: Once approved, refunds will be processed according to the client’s bank processing time. In the case of direct bank transfers, it typically takes 3-5 business days.

8. Contact Us

If you have any questions or need further assistance regarding our refund policy, please contact us at:

• Address: 77 Camden Street Lower, Dublin 2, D02XE80
• Phone: +353 1 575 7424
• Email: info@indiandabbawala.com